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    Customer Care Executive

    • Non IT
    • Chennai
    • 3 months ago
    • Full-Time

    Job description

    Role Key Responsibilities

     

    Handle inbound and outbound calls with US customers regarding medical insurance queries.

     

    Provide accurate information, resolve issues, and deliver excellent customer service.

     

    Meet productivity, accuracy, and quality benchmarks consistently.

     

    Adhere to compliance guidelines, data security, and company policies.

     

    Eligibility Criteria

     

    Minimum qualification: 10+2 / Graduate.

     

    Minimum 1 year of experience in an International Voice Process (mandatory).

     

    Excellent English communication skills (both verbal and written).

     

    Strong problem-solving skills with a customer-first approach.

     

    Willingness to work night shifts and extended hours (OT applicable).

     

    Relieving letter from the previous organization is mandatory.

     

    Role: Voice / Blended - Other

    Industry Type: BPM / BPO

    Department: Customer Success, Service & Operations

    Employment Type: Full Time, Permanent

    Role Category: Voice / Blended

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