ASSISTNAT MANAGER TRAINING

Job description

Key Responsibilities:

Training Needs Analysis:

Conduct regular assessments and surveys to identify skill gaps and training needs within the retail workforce.

Collaborate with managers and department heads to understand specific team requirements and align training programs accordingly.

Program Development:

Design and develop training modules that cover key areas such as customer service, product knowledge, sales techniques, operational procedures, and compliance.

Develop e-learning programs, in-person workshops, and blended training sessions.

Create a structured onboarding training program for new hires to integrate them into the company effectively.

Training Delivery:

Deliver training sessions to retail employees, either in person or via online platforms.

Train management teams on leadership skills, team-building, and performance management techniques.

Lead role-playing exercises, product demonstrations, and skill-building activities to engage employees.

Performance Tracking & Evaluation:

Monitor and evaluate the effectiveness of training programs through assessments, quizzes, surveys, and feedback from employees and managers.

Track employee progress and development post-training, providing additional support when necessary.

Employee Development:

Create career development paths and succession planning initiatives to promote internal growth and employee retention.

Encourage self-learning through workshops, seminars, and other learning opportunities for employees.

Offer coaching and mentorship to employees who show potential for leadership roles.

Compliance & Standards:

Ensure all training programs comply with Company standards, company policies, and legal requirements.

Conduct regular audits of training materials and delivery methods to ensure accuracy and relevance.

Maintain records of all training activities, certifications, and employee development milestones.

Stakeholder Collaboration:

Partner with HR teams to understand operational goals and adjust training priorities accordingly.

Report on the effectiveness of training programs to senior management and suggest improvements based on feedback.

Employee Engagement:

Motivate and inspire employees by highlighting the benefits of continuous learning and development.

Create an open environment for employees to ask questions, provide feedback, and share training needs.

Key Qualifications:

Education: Bachelor's degree in Human Resources, Business Administration, Retail Management, or a related field. A Masters degree or certifications in Learning and Development (e.g., CPLP, ATD) is a plus.

Experience:

Minimum of 3-5 years of experience in training and development, preferably in a retail or customer service environment.

Experience in designing and delivering training programs, including both in-person and virtual training.

Proven experience in managing training projects and handling a large volume of employees.

Skills & Competencies:

Strong communication and presentation skills.

Excellent organizational and project management abilities.

Proficiency in creating and editing training materials (e.g., manuals, handouts, videos).

Ability to analyze training effectiveness through feedback, surveys, and performance metrics.

Strong interpersonal skills with the ability to engage and motivate diverse employee groups.

Role: Head - Training & Development

Industry Type: Retail

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Corporate Training