Duties & Responsibilities.

• Manage customers’ accounts effectively and ensure excellent service delivery while maintaining synergy with all relevant support and strategic business units.
• Support the creation of Create quality risk assets for the Bank by processing good credit requests and following up with relevant approval levels accordingly. 
• Monitor customers’ facilities and ensure that such accounts have and maintain performing status and are renewed timely. 
• Mobilize deposits from customers to improve liability position. 
• Process customers’ request for opening of Letters of Credit, Bills for Collection, Invisible Trade etc. and ensure prompt turnaround time and service delivery. 
• Cross-sell all products of the bank and ensure deployment to the customers on consummation of deals. ▪ Support the Business Manager to deliver on all indices of approved budget towards actualization of excellent Balanced Scorecard. 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• Ensure complaints received are dealt with within prescribed timescales