About the job

ePos Product Specialist

Reports to: Engineering Manager

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.

Some of our benefits are:

27 days of leave, plus bank holidays and if you want, you can buy 5 more.

Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.

Primark Perks – Discounts with some local partner business to our offices

Purpose of role: 

The ePos Product Specialist’s role is central in the delivery of a quality service to our internal and external customers.

In this varied and exciting role, you will be the internal SME responsible for the ePos landscape working in an environment of over 200 applications, multiple vendors and internal IT teams. This position will form an integral part of the Application Operations team, responsible for technical ownership, support and optimisation of the ePos solutions.

Key Requirements:

The ePos Specialist will have a strong technical background and experience with Retail (and/or ePos solutions)

Working closely with the application support team and the wider Technology team they will be responsible for the maintenance and optimisation of the ePos landscape across the business. They will be responsible for identifying, designing and delivering related ePos strategies and solutions. As a product Specialist, they will provide technical assistance and direction to the wider team, ensuring that all technologies work effectively together. They will maintain the end-to-end architecture constantly looking at ways to improve or optimise.

Specifically, the ePos Product Specialist will be responsible for the following:

Responsibilities

Work across all technology teams to understand the impact to operations of new and existing solutions pertaining to key products

Drive the delivery of ePos by working closely with the programme teams

Participate in incident resolution pertaining to your area of expertise

Guidance and governance for vendors, using your technical knowledge and expertise to influence and aid project governance and decision making

Describing the structure, characteristics, behaviour, and other aspects of implementation and ePos to wider programme stakeholders.

Champion best practice in application ePos within the organisation

Governance

Govern the delivery of services from an ePos perspective

Define ePos standards to which the delivery teams need to adhere

QA delivery of services against defined ePos standards

Impact assess changes to the ePos solutions

Attend governance meetings QBR’s

Responsible for assuring ePos changes through the change management process

Co-ordinate the business continuity planning and regular DR Activities.

Ensure that Audit points relating to POS are actioned within agreed timelines supporting with providing appropriate evidence.

Technical

Provide technical guidance to the wider Technology team to improve the overall effectiveness of the services we deliver including active knowledge sharing

Provide technical leadership and input into the resolution of all ePos related priority incidents and problems

Manage communication in a pro-active manner with stakeholders who require the technical know-how

Provide technical ownership of the ePos landscape

Escalation point for product specific issues

Communicate the impact of emerging technologies on the business

Identify innovative solutions that enable optimisation of business process, cost and/or time

Review all RFCs and changes pertaining to the ePos landscape as part of Primark’s Change Control process

Support technical teams during Incident and Problem management activities

Manage risk identification and risk mitigation strategies associated with the architecture

Carry out Regular reviews of outstanding defects with 3rd parties, service, business stakeholders and ensure that defects are prioritised around biggest impacting issues.

Ensure that patching and upgrades are carried out at necessary times to ensure that we are not exposed to risks or unsupported.

Ensure that vulnerabilities are tracked and reported and remediated with the security standard timelines.

Key Skills / Requirements

Excellent communication skills (written and verbal)

Good understanding of core support processes

Existing relationship with ePos vendor desirable

Team player with demonstrable ownership of issues and ability to escalate when necessary

Flexibility when it comes to supporting new technologies and a fast learner

Proficient in creating and maintaining documentation with attention to detail

Excellent problem-solving skills

Highly motivated and supportive/team player with a strong service ethic

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business a over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

142420BR