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    Korber Engineer ( Highjump )

    • Development
    • Chennai
    • 4 months ago
    • Wage Agreement

    Job description

    Key Responsibilities:

     

    L1 Korber Lead will support tickets for Korber+ Korber Cloud

    L1 Korber Lead will learn/understand playbook materials to train L1 Support Engineers

    L1 Korber Lead will update all Korber Cloud permissions to reflect Support Staff Requirements

    L1 Korber Lead will be expected to re-classify ticket severity

    L1 Korber Lead will be expected to escalate L2 tickets for resolution

    Knowledge of SQL is required so the Support Team can query use-cases in databases

    Proficiency with MS SQL Databases

    Visual Debugger

    Familiarity with OpsGenie

    Data extract/Analysis

    Extracts will be CSV and Excel deliverables; PowerPoint will be utilized for presentation purposes

    Communicate with Global PMO and provide ongoing capacity planning of the Supplier Support team to maintain support coverage with the warehouse opening schedule

    Expectation is that all incidents that do not require a code change should be handled by L1 Support

    Deployment Support and Validation

    Assist with deployments and validation of successful deployments

    All deployment tasks to be performed will be itemized/communicated.

    Role: IT Support - Other

    Industry Type: Education / Training

    Department: IT & Information Security

    Employment Type: Full Time, Permanent

    Role Category: IT Support

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