DUTIES & RESPONSIBILITIES

▪ Supervise the activities of non-financial transaction Unit.

▪ Establish good customer relations by always maintaining a customer friendly disposition

▪ Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.

▪ Modify transactions above subordinates' limit

▪ Oversee the setup of standing order instructions

▪ Verify transactions initiated by subordinates.

▪ Handle probate account enquiries in accordance with customer mandate and relevant 

law / ensure that deceased customer's account is debit freeze once the probate enquiry is 

issued.

▪ Oversee/approve/sign all Bankers confirmation and letters of references requests.

▪ Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure 

KYC compliance / full documentation / approved deferrals are in place and sign off

account opening forms.

▪ Ensure all closed accounts are recorded in the closed account's register, called over and 

stored appropriately

▪ Oversee the processing of Customers' Cheque, Card requests, Alert and Online banking 

services including ultimate delivery to the customer.

▪ Ensure safe custody of processed debit cards and issuance of customer's selectable PIN.

I Document Control 

Reference: 

Issue No: 

Issue Date: 26/04/2024

Page 2 of 4

Internal Use Only

JOB DESCRIPTION

▪ Issuance of Token devices to customer / ensure safe custody of blank Token devices.

▪ Maintenance of up-to-date registers for customers' transactions and instructions as required

under the existing policies and procedures.

▪ Ensure proper call over - collection / storage, retrieval and scanning of certificate to CCM

▪ Monitor the printing of audit trail for call over and other reports and generating printouts for

MIS to facilitate various functions.

▪ Supervise the rendering of anti-money laundering report (smart screen).

▪ Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges 

are promptly collected and supervise the processing of security documents. Ensure dual 

control in the retrieval / release of Security document pledged as collateral.

▪ Oversee / ensure that the Branch ambience is always in good shape

▪ Perform all other duties as assigned by the Head, Branch Services.

JOB REQUIREMENTS Education 

▪ Minimum Education: First Degree in any discipline 

Experience 

▪ Minimum experience – Four years relevant working experience