Graduate or Diploma

Willing to work in Rotational Shift

Experience: less than 1 Years

Soft skills:

● Ability to work independently

● Experience with social networking (or similar programs) Internet Savvy

● Interested in social media and current events (trending topics, viral news etc.)

● Quick learner and adaptable to learn new processes, concepts, and skills

● Be organized and able to manage time and tasks efficiently

● Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

● Have a neutral mindset towards different content that needs classification, regardless of the content itself

● Result-oriented, self-motivated, independent and inquisitive

● Able to thrive in a fast-paced and team-oriented environment

● Excellent analytical and research skills

Technical Skills

● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture

● Good communications skills (English)

● Online community experience and exposure

● Experience with confidential information collection and management (preferable)

Other Requirements:

● Should be comfortable working with explicit & sensitive content

● Ability to manage critical situations with minimum supervision

● Good interpersonal and communication skills

● Ability to perform in adverse situations

Detailed Role & Responsibilities:

● Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines

● Gaining full understanding and in-depth knowledge of client policies and guidelines

● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

● Identifying improvement opportunities and solutions to problems

● Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner

● Review the reported content within agreed turnaround times and standards of quality

● Recognize trends and patterns, and escalate issues outside of the established policies

● Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

● Ensure on meeting daily KPIs

● Ensures that the process is followed correctly in Service Operations

● Ability to learn to work with customer internal tools

● Maintain a high degree of confidentiality while meeting strict deadlines.