Job Title IT Engineer - End-User Support EUS

We are seeking an experienced IT Engineer specializing in End-User Support (EUS) to join our dynamic team. The ideal candidate will have extensive hands-on experience in managing and supporting end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals. This role requires a strong technical background in troubleshooting hardware, software, and network issues, as well as a proactive approach to providing excellent customer service.

Responsibilities:

- Provide technical support and troubleshooting for end-user computing devices, including desktops, laptops, mobile devices, printers, and peripherals.

- Install, configure, and maintain operating systems, software applications, and drivers.

- Respond to and resolve IT support tickets in a timely manner, ensuring SLAs are met.

- Collaborate with other IT teams to escalate and resolve complex technical issues.

- Perform hardware and software upgrades and deployments.

- Manage user accounts, permissions, and access rights in Active Directory and other IT systems.

- Conduct system audits and maintenance tasks, ensuring system reliability and security.

- Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.

- Provide training and guidance to end-users on IT systems and applications.